Frequently Asked Questions

Orders & Shipping

• How long does delivery take? — Typically 5–10 business days for UK orders; international orders may take 10–21 days depending on destination.
• Do you ship internationally? — Yes, we ship to multiple countries. Shipping costs and times vary by region.
• Can I track my order? — Yes, you'll receive a tracking link via email once your order has been dispatched.

Returns & Refunds

• What is your returns policy? — We accept returns within 30 days of delivery for unused, unopened items in original packaging.
• How do I start a return? — Contact us at [your email] with your order number and reason for return.
• When will I receive my refund? — Refunds are processed within 5–7 business days of receiving the returned item.

Products

• Are your products natural/organic? — Many of our products use natural and organic ingredients. Check individual product pages for full details.
• Are your wellness devices safe to use? — Yes, all devices meet UK/EU safety standards. Please follow the included instructions.
• Do you offer product bundles? — Yes, check our collections for curated wellness bundles.

Payments

• What payment methods do you accept? — We accept all major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.
• Is my payment information secure? — Absolutely. All transactions are processed securely via Shopify Payments.